Contacts

Got a question, a problem, or just need to check something on the platform? There are several ways to get in touch – and none of them have a closing time. Deposits, withdrawals, bonuses, technical issues – whatever it is, pick the channel that works for you and someone will get back to you.

Table of contents

• Phone Number
• Telegram
• Email
• Online Chat
• Social Media

Phone Number

A dedicated phone line for Pakistan is on the way. It's not live yet, but when it is, you'll hear about it – through the platform itself and across the social media channels. Worth checking back if that's your preferred way to reach support.

Telegram

If you want a fast reply, Telegram is a solid option. The bot picks up straight away and covers most of the common stuff – account questions, bonus terms, payment issues – without needing to wait for a live agent. If something's more complicated, it passes you through to a person. The contacts in the table below are the verified ones; if someone's reaching out to you from a handle not listed here, treat it with caution.

Email

For issues that need more detail or a written record – account verification, payment disputes, security concerns – email is the right channel. Separate addresses are provided depending on the nature of your query, so messages reach the right team directly.

• support@1win.social – general technical support and account-related queries
• security@1win.social – security concerns, suspicious activity, account protection
• business@1win.social – commercial and partnership enquiries

Include your registered account details and a clear description of the issue when writing in. The team works through incoming messages around the clock, so response times are consistent regardless of when you send.

Online Chat

Live chat is the fastest option – available directly on 1win, without leaving the page you're on. No queue, no appointment: open the chat, describe the situation, and a support agent connects within around two minutes. The chat handles everything from login problems and bonus questions to withdrawal checks and account settings. It's the go-to for anything that needs a quick answer.

Social Media

The platform's social media accounts are where news, promotions, bonus codes, and updates get published first. Following them is the straightforward way to stay informed – especially for time-sensitive offers that don't always make it into email newsletters. All accounts below are verified.

The table contains direct links to all active social media platforms—this is the most reliable place to find current and verified usernames. If you’re unsure about the authenticity of an account, always go directly to the 1win website rather than clicking on links from third-party sites.